Hydra dialler by GARC is a predictive dialler platform designed to boost your company’s productivity by maximising staff performance. Designed with call centre and outbound call operations in mind, Hydra increases the productivity of your agents by removing unproductive calls such as no answers, busy tones, dead numbers and answer machines, ultimately providing your staff with three times as many opportunities to talk to customers and sell your products / services! Simply load up your data and watch your agents go to work. With little or no down time it’s easy to why productivity increases of 300%+ can be achieved in no time at all. Some of the advantages of the Hydra Dialler system are listed below: • Automatically screen out invalid calls • Minimise dropped calls • Easily manage and view agent’s performance • Increased per agent productivity by 300–400% • Customisable and targeted campaigns • Increase profits • GUI for instant identification of productivity and performance • Up to 95% reduction in call costs (SIP compared to ISDN) • Call recording • Support, training and compliance
The Hydra system can be installed on top of most existing platforms and CRM systems and our team of technicians and diallers support staff will make sure the implementation is quick and seamless. Our team of dialler trainers will be on hand, ensuring your managers and agents are fully trained before the system goes live and after the system goes live. We’re here to support you and make sure you get the best out of the system at all times. All of our systems are supplied under OFCOM and OFTEL guidelines and we will also ensure your managers are aware of compliance issues, both new and existing.
We can also help you cut down on your call costs by switching you over to VOIP. If your company still runs its telephony over an ISDN 30 line please call us now as the savings can be huge. Switches for some of our clients have resulted in a 95% telephony charges reduction (typically you can expect to see savings of minimum 80%) with no reduction in call quality or service. Our own move from ISDN to VOIP (SIP) resulted in our telephone bill going from £350 per month to £15 (excluding line rental!
GARC, Global Asset Resale Company, is a well established IT
support and Asset resale specialist based in the UK. We've
been supplying and supporting customers alike since 2000
and continue to work with many of the same customers
since our inception...
Unit 3A, Parkway Trading Estate,
Barton Dock Road, Trafford Park,
Manchester, M32 0TL. UK
Telephone: 0161 974 7794
Fax: 0161 865 1971